Having Trouble with iPad & iPhone

I have several suggestions:
1. ensure that your device is up-to-date with software releases (latest available iOS version).
2. ensure that cookies and javascript are enabled in your settings (these are required to maintain persistent login). On our support iPad (running iOS 12.1), you can get to these settings at Setting->Safari, then disable "Block All Cookies", then go to "Advanced" and enable "JavaScript". We also have "Ask Websites Not to Track Me" disabled, but we're not sure what all this setting does. The reason our site "tracks" you is to maintain your login across multiple browser sessions.
3. try another browser, we do most of our testing in Google Chrome

If you're having playback issues, I also have a few suggestions:
1. as above, ensure you have the latest version of iOS
2. ensure some other device on your network is not monopolizing your network
3. you can use the gear icon in the lower right corner of the player to set the playback to a lower setting. This requires less data. The image quality will be lower but, particularly on phones, the quality difference is not as noticeable, but the performance increase can be significant. I hope this helps.

Sorry to hear this Kevin. Are you still having this issue? If so, please let me know what video. Otherwise, occasionally we get an error of someone receiving this error (usually for a few minutes, then it resolves) We believe this may have something to do with replacing videos (us re-uploading), applying changes to a video or some other temporary maintenance issue by our video host. Please let me know if you are continuing to have this issue.